Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you create an account, update your shipping details, or place an order. We do not collect your first or last name when you initially create an account.

When you create an account, we collect only your email address and a password. Your email address is used as your login credential and for necessary communications, and your password is stored using secure hashing methods and is never stored in plain text.

When you place an order or choose to add shipping information to your account, we collect the information necessary to fulfill that order and communicate with you about it. This may include your first and last name, company name (if you choose to provide it), phone number (if you choose to provide it), your shipping address, and related details such as city, state, ZIP or postal code, and country. We do not intentionally collect sensitive personal information.

2. How We Use Personal Information

We use the personal information we collect to operate, maintain, and improve our website and services. This includes creating and managing user accounts, authenticating user access, processing and fulfilling orders, and storing shipping details to simplify future transactions.

We also use your information to communicate with you. For example, we use your email address—and when provided, your name and phone number—to send account confirmation messages, password reset emails, and order confirmations and updates. These communications are sent through SendGrid, our third-party email provider, which processes your information solely to deliver such messages on our behalf.

In addition, we may use technical and security-related information to maintain the security and integrity of our services, prevent misuse, and protect user accounts from unauthorized access. We do not use your personal information for third-party advertising, and we do not sell or rent your personal data.

3. How We Store and Protect Personal Information

We store personal information securely within our database and apply reasonable technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. These measures include secure password hashing, encrypted HTTPS connections, access controls that limit who can view or manage personal information, and modern development and security practices designed to safeguard user data.

While no online service can guarantee absolute security, Global Tableware Collective follows industry-standard measures appropriate to our operations to help keep your information safe.

4. Data Retention

We endeavor not to retain personal data in a form that permits identification of individuals for longer than is necessary for the purposes for which the data is processed. We retain personal data in accordance with our internal record retention guidelines, which may be updated over time to reflect operational and legal requirements.

We retain your account information for as long as your account remains active. Shipping and ordering information is retained as long as needed to fulfill orders, maintain accurate business and financial records, comply with tax and legal obligations, and complete necessary audits.

If you request the deletion of specific personal information, we will honor your request unless deleting that information would prevent us from performing essential business functions, such as fulfilling an existing order or complying with legal record-keeping requirements. When personal information is no longer required for the purposes described above, we delete or appropriately anonymize it.

5. Your Rights and Choices

You have the ability to access, update, and request deletion of the personal information associated with your account. You may update your email address or password at any time by visiting your Account Settings page. You can also update your shipping details as needed.

You may request the deletion of your personal data by contacting us using the information in the “Contact Information” section below. We may need to retain certain information, such as order transaction records, to comply with legal, accounting, or business requirements. If full deletion is not possible, we will explain why and limit further processing of the data to what is strictly necessary.

You may also request a copy of the personal information we hold about you. To protect your privacy, we may take reasonable steps to verify your identity before responding to requests to access or delete data.

6. Cookies and Tracking Technologies

Global Tableware Collective uses session cookies that are necessary for the operation of our website. These cookies allow you to remain logged in during your session, support secure interactions, and enable core features such as maintaining your cart, managing lists, and navigating between pages.

These cookies do not track your activity across other sites, do not store personally identifiable information, and are not used for advertising or behavioral profiling. At this time, we do not use third-party analytics or advertising cookies. If our use of cookies or tracking technologies changes in the future, we will update this Privacy Policy accordingly.

7. When We Share Personal Information

We share personal information only when necessary to operate our services or when we are legally required to do so. The primary third party we share personal information with is SendGrid, which uses your email address—and your name if you have provided it—for the sole purpose of sending account-related and transactional communications on our behalf, such as account confirmations, password resets, and order updates.

We may also disclose personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell, rent, or share personal information with third parties for their independent marketing or advertising purposes.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information from a child under 13 has been collected, we will take appropriate steps to delete that information. If you believe a child has provided us with personal information, please contact us so we can investigate and address the issue.

9. International Users

Global Tableware Collective operates in the United States, and personal information is processed and stored in the United States. If you access our services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website after any changes become effective constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy, need to update your information, or would like to request access to or deletion of your personal data, you may contact us at: ggreen@steelite.com.